WiFi Module no longer connecting

dcheeseman 2019-09-03 21:40:41 UTC #1

My WiFi module lost connection today. It worked fine yesterday and had been working for a number of months. I tried rebooting my router (all other devices were fine before as well) and it wasn’t fixed. I removed and re-added the module in the app with no success. I then reset the module with the physical pin hole button and no success. When trying to set it up, it seems really inconsistent saying it can’t connect to the WiFi and then I try again and it’s fine but then immediately has connection issues. I tried redoing the process right beside the router and I get the same results. HELP! Module is version 6.

chan8472 2019-09-23 03:02:54 UTC #2

I'm having the exact same problem and did the exact same things to troubleshoot. WiFi access point just stopped being able to connect to internet and blinks red all the time. Did all kinds of resets and reinstalling...no idea why this happens, but I hope someone gives you an answer.

enriquesuarez 2019-09-27 21:07:07 UTC #3

I have the same issue. Have done the reset, turned off and on the app, and nothing. I get the light to turn red but it keeps telling me that the password is incorrect or I need to move it closer to router, etc. It's been at the same spot, about 15 feet from my Orbi mesh router for the last couple of years. It's only about 6 feet from the lock itself also. Don't know what else to do. Thanks.

kuajmc 2019-09-30 08:13:18 UTC #4

Me too. I have reset the module and router, redownloaded the app, logged in and out, reinstalled the app, removed dhcp lease.
It started around August/September. The module does seem to get an initial lease but it seems like there’s something wrong with getting the password to be accepted.

Any ideas of what’s happening?

Edit: typo

sesameuser123 2019-10-07 05:06:20 UTC #5

If you are using iphone and you updated to iOS 13, maybe you can try setting "location" and "bluetooth paring" again from . it worked when i had some connecting issue.
hope it will help.

rbenhernandez 2019-10-08 10:23:05 UTC #6

This happened to me after the update to iOS 13. Currently on 13.1.2. I reset everything, and logged in and out of the app. What finally did it was resetting my modem and router. After which, everything started working as it should. Good luck!