Sorry to hear it! The light should turn steady red after resetting. Please make sure that the button is kept pressed while plugging the Wi-Fi Access Point in or the reset won't be successful. Please try the following reset instructions again:
- To reset your Wi-Fi Access Point, find a straight pin or unbend a paperclip.
- Unplug your Wi-Fi Access Point and insert your tool into the pinhole at the side of the Wi-Fi Access Point. Press the reset button inside.
- Keep the reset button pressed, plug in your Wi-Fi Access Point again, then release 2 seconds after the Wi-Fi Access Point has power.
IMPORTANT: Do not unplug or attempt to re-add the Wi-Fi Access Point until the light turns a steady red.
- Set up your Wi-Fi Access Point again
If the reset is unable to succeed despite following the instructions above, please send a video of the process to firstname.lastname@example.org so we can take a look. If we determine your unit to be defective, we'd be happy to send a free replacement under our 1-year warranty. Thank you! - CANDY HOUSE