WiFi AP & Auto Unlock issue

[sam.marchesani]

If I am away from home and check the status of the lock, when I return home auto unlock will not trigger.
I do not get a notification.
Lock does not auto unlock when in range.

This happens each time and is easily reproduced.

iOS 11.2.6
Sesame 1.28

1. leave home
2. get goodbye notification
3. while away from home open Sesame app, wait for Sesame Found!
4. close app as normal
5. return home
6. No welcome notification or auto unlock

If I do not do step 3, auto unlock works as normal.

[cim]

@sam.marchesani Sorry to hear it! Could you let us know if the auto-unlock setting is on or off in your app when you notice step 6 happening? - CANDY HOUSE

[sam.marchesani]

Auto-Unlock is showing as On. (ticked)

[cim]

Hi @sam.marchesani, thanks for the response. We've passed the information you've provided to our engineers. Unfortunately we haven't been able to reproduce this issue on our own devices. We suspect that the geofence mechanism may be getting thrown off and causing the "welcome back" notification not to be triggered properly, resulting a lack of auto-unlock. We're still working on reproducing this issue and will let you know if we have more information, but unfortunately we don't currently have a solution for this issue. We apologize for the inconvenience caused and will update you once we have more information. Thank you! - CANDY HOUSE

[sam.marchesani]

Hi, thank you very much for investigating. I have tried the conditions I mentioned earlier, however now it is working correctly.
I swear I could reproduce it every time - so much that I refrained from opening the app when away from home.

Perhaps some reboots of the WiFi AP and my phone have fixed my issues. Or I was doing a difference process that was causing the error.

I will continue to test and see if I can reproduce the error consistently, but perhaps it was an issue with my devices/setup.

I will report back if the error returns, thanks for your help.