Wifi Access Point stopped working after firmware update ver 4

[sp21w17]

Just updated my Wifi Access Point to firmware ver 4 and now it cannot be connected to my Sesame app. There is no light on the Wifi device at all. Pressed the reset button to reset the device and there was flashing red and then blue led but afterwards no led light at all and cannot be found on bluetooth on my Sesame app.

[cim]

Sorry to hear it! Please do the following two things:

1. Reset the Wi-Fi Access Point while pressing the button for 60 seconds
2. Let us know the S/N of your Wi-Fi Access Point (it can be found printed on the unit or on the WiFi Module page when you add the WI-Fi Access Point)

After the full factory reset and once we have updated the information associated with your Wi-Fi Access Point, you should hopefully be able to add your Wi-Fi Access Point to your account again. If you continue to have trouble, we would be happy to process a free replacement under our 1-year warranty. Thanks! - CANDY HOUSE

[sp21w17]

Thanks! I have sent a private email to sesame@candyhouse.co for the S/N.