Wifi access point cannot connect to sesami (and wifi?)

machi0545 2018-01-31 14:53:45 UTC #1

Hello,
I bought sesami and wifi access point today.
I tried to set up wifi access point, but keep suffering from issue.

When I attempt to connect access point to 2.4gHz wifi, but android app always said failed connection.
However, the access point LED pulsing blue color.
So actually it is connected to wifi, I guess..
But not sure this is ok or not because And UI is showing [?] between sesami and network...
Then I attempt to link access point and sesami, but always fail, with error please retry mesaage.
They are very near, 1m or so.

Could you please give advise to solve this situation ?
By the way I am using Android 8.0 smart phone, HTC U11.

cim 2018-02-01 03:58:45 UTC #2

Thanks for reaching out to us, and sorry about the issues you've encountered!

Yes, if the light is blue you are connected and can go to the next step!
Sorry to hear it, can you try force quitting and relaunching the app and toggling your Bluetooth on and off? Please also make sure you can connect to Sesame via Bluetooth before linking. If you are still having trouble, please send us a screenshot of the error message so we can determine what may be causing the failure.

Thank you! - CANDY HOUSE

machi0545 2018-02-01 06:15:34 UTC #3

Hi, thank you for your quick response!
1. Yes, if the light is blue you are connected and can go to the next step!
But the app shows connection failure status.
2. Year the connection by bluetooth always has no problem.

This morning I installed sesame app to iPhone6 of my wife,
set my sesame account to it and peform same step for wifi access point.
And this time, there's no problem at all!
The app said wifi access point connected my wifi , and I can link wifi access point and sesame smoothly.

However,the sesame app in my Android 8 remain same status, cannot make access point connect to wifi and sesame.
So I wonder this is dependency issue of sesame app and Android 8.0 (or my HTC U11 smartphoe).
Tonight I will borrow older android smartphone like Android 7/6 and try again..

cim 2018-02-01 06:37:43 UTC #4

Appreciate the update! We will look into the issue on Android 8.0 and hopefully make a fix available soon. We're grateful for your feedback so we can continue improving Sesame, and please update us if you have more information!

If it's possible for you to provide a screenshot of the step where you encounter issues on Android that would be very helpful as well. Thank you! - CANDY HOUSE

machi0545 2018-02-01 13:11:31 UTC #5

Hi cim,
Today I attempted to make my wifi access point connect to Wifi and Sesame by my Android 8.0 device again,
and collected information.
As below screenshots, the app can connect to sesame by bluetooth normally.

I took screen record mp4 during operation and it's available here:
https://drive.google.com/file/d/1qA7IWRrjxiZdoft9vqivhcR-nPffGQLt/view?usp=sharing

And during above, I took full log of device:
https://drive.google.com/file/d/1fAkRj3DHpmJmUL0XwpatBWUjeVmxrIRY/view?usp=sharing

Strangely, this time it said "No Sesames Found" when I tried link access point and sesame (Yesterday at least it shows my sesame, and then link failed.... I don't know why symptom changed)

NOTE: As I wrote before, the wifi access point keep pulsing blue color, so actually it's connected wifi it seems.

Then I used another device HTC U10 (Android 6.0) I borrowed:
I installed sesame app and do same thing...
As a result, it's better... Though as same as HTC U11, after trying to make access point connect to wifi, it said "failed to connect,
when I make link access point and sesame, there's no problem!

Hope those information help your investigation...

trisk 2018-02-01 18:54:08 UTC #6

The app also said "failed to connect" after I selected a Wi-Fi network and waited for the progress bar to complete, but the light turned blue and I was able to link the access point with my Sesame after dismissing the error.

machi0545 2018-02-02 00:46:10 UTC #7

Thank you so much for advise,
but in.my case, I also cannot link sesame and access point...

cim 2018-02-02 08:33:38 UTC #8

Thank you so much for the information, much appreciated! We will pass it to our developers and see if we can fix the linking issue on Android 8.0 ASAP. We're really grateful for the detailed information! - CANDY HOUSE

jrgiddings 2018-05-01 02:49:59 UTC #9

I got my WiFi acces point today, went through all the setup steps, but after I entered WiFi password, it “times out” and give me error message. It tells me to e-enter password and try again. I must have tried ten times - I even put access points a few inches away from router. Do I have defective unit? I’ve been waiting THREE YEARS. Very frustrated. Why no customer service. So disappointed

cim 2018-05-02 03:17:13 UTC #10

Sorry about the issue you encountered! Please update your app to the latest version, then log out and log in again on the Sesame app and try again. Let us know if you're still having trouble after doing so and we will take a look at the logs. Thank you! - CANDY HOUSE

machi0545 2018-05-21 03:53:45 UTC #11

I forgot to report my current status.
I have confirmed that latest Sesame android app (not sure from which version) solved my issue I wrote above.
Now my app working with wifi module correctly, thank you for your hard work!

cim 2018-05-21 04:24:15 UTC #12

That's wonderful to hear! We're so glad it's working for you now. Thank you for taking the time to let us know, and please don't hesitate to reach out to us if you have any further questions for us! - CANDY HOUSE

david_an88 2018-07-16 19:35:14 UTC #13

Hi,

I’ve successfully setup my wifi access point, but when I try and connect it to my sesame I get an error message saying Bluetooth is required. Or no sesames found.

I have restarted my phone, toggled Bluetooth on and off I am on the lastest firmware and nothing works

I am using an iPhone6s running OS 11.2.2

My sesame works fine through Bluetooth
Just won’t connect through the wifi access point

Could you please give advise to solve this situation

cim 2018-07-17 03:34:04 UTC #14

Sorry to hear it! Please try the following:

Log out and log back in on your Sesame app
Remove and replace the batteries in your Sesame
Remove the Sesame from your account and re-add it

Hopefully these tips will allow you to link your Sesame to your Wi-Fi Access Point! If you're still having issues and we'll check out your logs. Thanks! - CANDY HOUSE

arno.millepied 2020-09-09 02:39:32 UTC #15

Dear all,

I recently have a problem with the wifi toggle and my connection with my iPhone.

I want to reset the wifi toggle due to some trouble for the automatic opening, anyway, now when I want to make the setting of the connection from the apps, when I pressed + nothing happens.
The blue light blink, so no problem from my network 2.4 ( others device works perfectly )

Btw: apps last version/ Ios last version/ iPhone Xs

What should I do to make sure my apps will catch the signal of the toggle?

Thank you in advance.
Cheers

arno.millepied 2020-09-09 02:56:21 UTC #16

Hi again,

I found how to reset the toggle.

Thank you

schlotz 2020-09-28 18:06:05 UTC #17

How did you fix your problem? I'm not sure if I have the same problem, but after I upgraded to iOS 14, my WiFi access point is not found. The WiFi Module page is blank just like what you show when I click to + to add an access point. But my router sees the access point. So, I think it is just that the app no longer works right in iOS 14 and doesn't connect to the access point.