Wi-Fi Access Point problem changing routers

[ungie]

I attempted to move my Wi-Fi Access Point to a new router and received the "Failed to Connect" message. Reset the module and still wouldn't connect. Tried to connect it back to the original router and "Failed to Connect".

I've rebooted the phone, router, module.

Setup a new SSID on the new router with no security and immediately get the "Failed" message.

Tried to "Delete the WiFi Module" to start from scratch and get "ERROR Unregister from CANDY HOUSE failed. Request Failed."

Tried to "Unlink this Sesame" from the module and get "Error Failed to connect Sesame, please try again. Request Failed." or just "Error Failed to connect Sesame, please try again."

Old router and new AP are 15 feet from module. Module is 20 feet from lock.

[jerming]

Thank you for visiting our forum! And we sincerely apologize for getting to you late. If there is a "failed to connect" error message could you please try logging out and logging back in the app to see if you can connect to the WiFi access point. Thanks!

[naoki.kimura.1230]

You should ask the Candy House to delete your WiFi access point registration information.