The sesame door lock will not lock or unlock via the app

[adisalvo]

The sesame door lock will not lock or unlock via the app. It makes two click over and over when trying to lock or unlock the lock. Batteries are at 62% but I changed them out anyway, it had no affect. What do you think? Please let me know.

Serial # E576F47EAEEE

[ahorman]

Hi, make sure your door is closed all the way, it sounds like your lock is jamming. I had that issue with my door as well.

[phelixster]

Try re-alignment it again? If you can't re-align and hearing some clicking motor turning but it's not working... Then consider your lock is dead.