My lock stopped working! It connects but the lock stopped turning just clicks and then disconnects. What do I do??
Sorry to hear it, can you send a video of your Sesame to email@example.com so we can check it out? Disconnecting may be a battery issue, can you try replacing the batteries? Thanks! - CANDY HOUSE
We have replaced the batteries. It appears that the motor is fried or something, it wasn't turning anymore. I have created a video youtube sesame lock won't turn
Thanks for the video! You're right, looks like a motor issue. Can you email firstname.lastname@example.org with your order number so we can check the warranty status on your Sesame and let you know the next steps? Thank you! - CANDY HOUSE
Can you guys look it up by serial number or something? I have bought so many locks I'm not sure which one this is and when it was purchased. How long is the warranty?
The warranty is one year! Please email email@example.com and let us know the email address you used to place your orders so we can look up your order number(s). Thanks! - CANDY HOUSE