Sesame Not Registering Locked Deadbolt as Locked

gaithershop 2016-09-30 00:57:26 UTC #1

Although the sesame is installed and can lock a manually unlocked door, it will not unlock the door because even though the deadbolt is engaged it shows up on my app as still being unlocked.

How can I get around this problem?

Evelyn 2016-10-06 02:31:58 UTC #2

Hey gaithershop,

Sorry for the late response.

Have you tried re-calibrating your Sesame via the app?

gaithershop 2016-10-06 13:47:44 UTC #3

No. How do I do that? I'm using IOS. Thanks for your help!

jerming 2016-10-06 14:31:34 UTC #4

Please go nearby Sesame and ...

geolocura 2016-10-25 14:20:35 UTC #5

Hi! I had the same problem when locking the deadbolt with a real key. The problem is that the deadbolt knob is slightly loose in Sesame's "grip" so locking with the key won't turn Sesame all the way to the lock position.

raphael6163 2016-11-10 18:48:12 UTC #6

So if the key is the problem use the key to set the angle and not manually on the sesame itself
So set up again the angles according to the key so it will work also with the key

stuw 2017-02-05 01:12:52 UTC #7

Whilst I still need to play with adaptors etc mine seems to get confused. It appears that if someone looks the door either with a key or rotating the sesame by hand - BUT A SINGLE THROW NOT ALL THE WAY TO THE CALIBRATED LOCK POSITION - that the sesame thinks it is open still. From an app point of view is it possible to have a range of locked positions so the sesame can Cole with this. Seems like a simple change? Locked is between X rotation and Y rotation. I'd always way the sesame to fully lock but I got locked out the other day as it didn't sense that the door was locked as someone had partially rotated by hand - the door was locked but sesame did 't hunk so. The range idea would have made it understand. I'm hoping this is in an FAQ or somewhere but haven't found it

drjitesh 2017-08-08 04:21:59 UTC #8

I am having the same issue, the key doesnt turn the sesame knob completely as there is some wiggle room, so the lock doesnt sense locked/unlocked position when a key is used, hence it is not documented and i could be locked out, any help offered about this? I may end up returning this lock since i need to monitor entry and exits of my guests, thanks

trisk 2017-08-08 06:58:27 UTC #9

If the knob itself is rotating freely because of a gap inside the Sesame mechanism, try inserting pieces of foam padding or sponge to fill the gap. If the problem is just the key does not fully rotate the interior knob, try turning the lock with the key only, and setting the lock and unlock angles in Sesame as described above.

drjitesh 2017-08-24 14:44:50 UTC #10

so i followed your advice and actually paid for the foam inserts online. it is better but still occasionally would not recognize, especially when locking back, i tried calibratign with the key, it is either too narrow of an angle or it doesnt lock back. this is a bit frustrating since my dogwalker has a key and i want to keep a tab on her visiting. the new update wont even create a timestamp for manual unlocks.
and as always, auto unlock and knock x 3 sucks, may be because its an appt building. i had higher expectations