Sesame iOS App Beta Program

tomgaynor 2016-10-13 11:24:02 UTC #110

I entered two different Apple IDs and have not received the beta invite.

nicolai 2016-10-13 13:44:10 UTC #111

Ive done this 3 times but ill do it again

bmms8 2016-10-13 14:36:03 UTC #112

The latest beta app has been working better for me. I'm up to about 80% on auto unlock success rate. So far so good!

nicolai 2016-10-13 18:22:00 UTC #113

@Evelyn Okay! got it now, i used another email adress this time, and i can still use the beta app while it is actually not my apple id email

soin98 2016-10-14 02:28:46 UTC #114

Hi Evelyn & Jerming,
I've been using the beta unlock feature since you launched it. I'm on ios9 still so wanted to note that before commenting in case that makes a difference. I have had very intermittent success with the beta feature.

I always get the 'goodbye front door' notification when I leave but since the last update I'm getting them in duplicates every time. See attached photos.
I'm getting the 'welcome back' greetings that says the door is unlocked for me but the success rate now of the lock being open is way, way down after the last update. Twice today I left and came home to the greeting and when I went to open the door it was still locked. However, when I open the app it says the door is unlocked. So I have to lock it and then unlock it in the app. Pretty much a complete waste of time. Three times as long as it takes to just use my keys.
This is slightly more picky, but the wording throughout the app still needs a lot of work to be in more polished English. For example, I'm not sure exactly what is meant by 'front door is ready for knock & auto unlock'. I believe it used to say that the door was auto unlocked but now it sounds like it's ready for me to take an action which isn't auto unlock at all but a manual unlock.

Thanks for all your work on this!

bmms8 2016-10-14 16:37:31 UTC #115

@Evelyn @jerming

Is the latest App Store update and the latest beta the same?

Can you discuss how if two phones have auto lock turned on and drive home together how the sesame will process it or am I over thinking?

Thank you!

nicolai 2016-10-15 13:02:39 UTC #116

@Evelyn @jerming

Hi!

i have now been testing the last 3 days, and it really works the auto unlock! I have 100% succes in auto unlocking!

The only thing i see is that, when i am HOME the Sesame App keeps my GPS on 24/7 and it drains my battery so fast might be a bug?

nicolai 2016-10-17 10:19:24 UTC #117

@Evelyn @jerming

Hi again, I now also have some issues with the Sesame app in middle of night opens my door because it thinks im comming home i have not set to to "knock to unlock" functions so it dosent open my itself.

kohyeowleng 2016-10-18 02:38:18 UTC #118

The auto unlock works perfectly for me! Faster than the knock feature. i probably will be using the auto unlock from now on!

Good job guys

IOS 10.02 on Iphone 6

nicolai 2016-10-18 12:32:21 UTC #119

Hi!

Do you never have the issue that the lock sometimes could open in middle of the day/night when you are at home?
and is your GPS on all the time when home? (mine is )

kohyeowleng 2016-10-19 02:21:22 UTC #120

Nope. I do not have any issue so far.

Is your phone wifi on and connected to your router? If not, it should be connected to the house wifi router when you are at home to keep it grounded.

kohyeowleng 2016-10-19 02:22:17 UTC #121

and yes. GPS, Wifi, bluetooth all on..all the time

hsiang 2016-10-19 08:35:06 UTC #123

Hi @nicolai

Please go to Sesame app -> Account Setting -> Knock & Auto-Unlock and check if you had turned on the function.

If the "Knock & Auto-Unlock" function is not on, please try to uninstall and then reinstall the app.

Sesame app doesn't usually drain out the battery even when the WiFi, GPS and Bluetooth are all on. Please go to "Settings" (on your phone) - "Battery", and this should show you the usage of your battery. You can see how much battery power each app is using.

-Alice

hsiang 2016-10-19 08:47:10 UTC #124

Hi @bmms8.

Yes, as for October 19, 2016, the latest App Store update and the latest beta are the same.
If one unlocks the door, it will show as "Unlocked" on the other phone, so it wouldn't be an issue.

-Alice

hsiang 2016-10-19 11:12:24 UTC #125

Hi @soin98

Some dust might be stuck in the Angle Sensor of Sesame thus caused the problem. Please try to clean out the angle sensor. (Photos attached)

-Alice

nicolai 2016-10-19 14:17:35 UTC #126

Hi Alice!

first, Yes the Knock & Auto-Unlock was ON/Active, and is also working perfectly.

I have also checked the Battery usage, and the past 7 days, my iPhone says that Sesame have been active 9.9 hours in back ground. I ALWAYS close the Sesame app completely when i dont use is (double tap home button, to close apps down)
When i have been home a whole day, and im looking under battery usage, the Sesame is listed as nr. 1 and then percent of battery used by Sesame was above 50% last time i looked.

1 thing, my Wifi seems not to work 100%, it is jumping ON and OFF my Router all the time. Is Wifi they key to close down the GPS?

While writing this, i am currently home, and i can see my GPS is also ON now, but i am on the 4G network on my phone.

Regards Nicolai

esung 2016-10-19 23:31:40 UTC #127

'Your door is ready for knock & auto unlock' means that you are now within the distance range where the app would be expecting and actively look for sesame, and when found it'll unlock without user input. At least that's what I think it is.

But I do agree that the description needs a lot of polishing. There was a even a quick survey on the kickstarter bulletin board about how to change those feature description and there were quite good suggestions from users but they didn't take any of them. Hopefully later than never.

schlotz 2016-10-20 00:03:26 UTC #128

I've got to say that auto-unlock is even slower in the latest release than before. I find myself always waiting at the door... and waiting... and waiting... before unlock finally happens. Recently, I've tried clicking the home button to wake the phone and that seems to cause the unlock to happen pretty quickly. Nice that it helps, but it totally defeats the purpose of auto-unlock which is for it to unlock without ANY intervention. This really needs to be addressed if you hope to have reviews that will sell the device.

teryan2006 2016-10-21 00:05:43 UTC #129

I have noticed the battery drain whenever auto-unlock or knock to unlock is enabled as well. On average the Sesame app is in the background abou 5 hours a day, using up a good chunk of the battery.

I have a home security camera with an app that work pretty much the same way as auto-unlock. Monitor phone location, when I'm near the set location it will disarm. That app is so low on the battery usage list (1%, 5min background per day) you can't see it on my screenshot. So the problem has to be something with the way the Sesame app implemented the same feature.

schlotz 2016-10-30 19:56:06 UTC #130

With continued testing, the knock feature seems to have actually gotten even less reliable. In many recent attempts, it simply has never worked even after many, many knocking attempts standing at the door. It used to be that it would often take a little time and two or three attempts, but it would finally succeed. No more.