Sesame iOS App Beta Program

[Evelyn]

Evelyn, i never got any email from Apple??

Nicolai@holrits.com

Hey nicolai,
Thanks for letting me know. You should be getting it soon.

No luck after a iPhone restart...

Another user has solved the Location issue by doing the following. I'm not sure if it'll work for you, but I suppose it's worth a shot for now. Let me know if it doesn't work or if your Knock isn't even there. (It's a known bug we're working to fix)

"I fixed the location problem, but it required turning off both the unlock and knock checkmarks, then turning the "knock & auto-unlock" slider to off, then turn slider on, then check knock. that popped up the location selection." - scholtz

Hi,

I got the location thing to work. When I left the area this morning, I got an alert saying Goodbye. When I went to a cafe next to my building, it sent me an alert saying welcome back.

But when I got to my door today, the door did not auto unlock.

Am I doing something wrong?

Hey joekang120,
Was your phone connected to bluetooth on Sesame when you checked it manually, or did it only connect after you launched the app?

Same here, no knock toggle anymore. Used to be there.

Hey codyschug,
We discovered the bug making Knock go MIA last night. We're working on fixing it now. I'll post an update when it's done and you guys should receive another download to replace the current beta.

It worked the 2 times I left the house and went far away.

I don't get the goodbye notification when I go to my local coffeshop (its a little less than a block away).

The first time I went far away, it didn't work, but I didn't have WIFI on, so wonder if the GPS wasn't accurate enough or that is a bug?

I would be nice if you could set a the range of the perimeter (ie. larger with a House vs smaller with apartment) so it would actually give the Goodbye notification when I left my apartment.

I Also got a Goodbye, Welcome back and then Goodbye right after eachother when I left my place and drove around the block. I Wonder if should add a timer/delay so once a goodbye is triggered it waits a couple of minutes before it listens for a welcome (if that makes sense)

It's true if you don't turn on WIFI, GPS can be highly inaccurate. It didn't work the first time most likely because you didn't leave your house far enough for Sesame to detect that you've left. As for setting perimeter, it's something we will likely support when the feature is a lot more stable. From my understanding, Sesame listens for the "Welcome" & "Goodbye" based on your location. So if you're within the perimeter of Sesame, you'd get "Welcome." If you leave, you get "Goodbye." I'm not entirely sure basing it on timer, but I'll suggest that to the dev, thanks!

for how long does the sesame remain unlocked after the auto unlock is triggered? Thanks

Hey urvakshk,
It remains unlocked until you've locked your door, or if you've triggered Auto-Lock, until the time you've set Auto-Lock to lock your door.

[Evelyn]

No luck at all. I enabled auto-unlock, selected sesame, marked my location successfully. But when I leave the area I don't get a "Goodbye" notification. Returning home I get "Welcome back. Front Door is ready for knock". I don't have knock enabled and do not even have such an option in the app that I can find. Door does not unlock when I approach it.

I also randomly receive "goodbye" and "Welcome back" notifications when walking around within my house. These come within seconds of each other. I would guess that the app isn't handling GPS errors (timeouts?) properly.

Otherwise the lock behaves normally.

iPhone 4siOS 9.3.5Sesame version 2016-8-29

Hey rcurrier,
Do you have your WIFI on? If your GPS is all over the place, turning your WIFI on will probably help it stabilize a bit so you don't get those notifications.

[rcurrier]

Yes, WiFi is always turned on. I'm just speculating that it is a GPS problem that causes the random, in-home Goodbye/Hello notifications.

[schlotz]

Hi Evelyn. I've tested auto-unlock a couple of times now, but the door is definitely not auto-unlocking. Like joekang120 above, all seemed to be behaving right - I got the goodbye message as I left the area, and got the welcome back message (ready for knock and auto-unlock) as I came back. I brought up the app early to watch it go from disconnected to connected showing that I got into BT range, and I waited at the door to see if it would unlock, but no luck. After repeated knocking, I finally got knock to work.

BTW, before I downloaded the beta, but after I installed iOS 10, I found that knock had become MUCH less likely to work. While it often took three or more attempts to get it to work before iOS 10, it now has periods where I've tried it 10-20 times with no success, regardless of whether I have the app up or not. That same lower performance continues now with the beta.

[joekang120]

Yes, my BT was on and I waited until the app showed I was connected to try opening my door, which was still unlcoked.

Haven't tried it again yet today.

[rcurrier]

My phone, which spent the night charging on my bedside table, shows 4 goodbye/welcome back notifications during the night. The GPS hasn't shown any signs of being highly inaccurate while using it for driving, so I still suspect there is a bug in the app that isn't dealing with some sort of error condition that other apps have compensated for. I'm running the latest testflight version (updated yesterday).

[magicman32]

Got auto unlock to work after the usual reboot phone, toggle/untoggle settings.
Honestly it seems a little slower than just using the widget when getting near the door but hopefully the access point helps this.

One suggestion though that seems to streamline the whole UX.

It seems to me that the auto lock/unlock features should reside in the same menu setting. Kinda odd these two hand in hand features are separated. Also, would seem to make sense to have the same geofencing system auto lock your door once you leave it. You can leave the setting if people want that but 4 mins to me is too short a window.

I prefer:
Leave your geofenced area - lock.
Return - unlock.

Nice, clean and intuitive.

[rcurrier]

Another new (bad) behavior; while walking within the house with the phone in my pocket, the app decides that I've knocked and unlocks the door for me. Since the current beta app doesn't have any way to turn off knock this is a security issue. Can I go back to the production version of the app to prevent knock from working? If not, I'm going to have to physically remove Sesame from the door to make sure it doesn't randomly unlock during the night.

[schlotz]

Auto-unlock worked for the first time today, though slowly. Nothing different from my previous tests, but this time after getting the usual messages (goodbye, welcome), when I got in BT range and waited for a bit at the door, it suddenly unlocked. And I got a notification on my phone that Sesame "is auto-unlocked". We'll see, but this may mean that the auto-unlock feature will be as sporadic as the knock feature is, which obviously is not good.

[schlotz]

Just tried a second experiment. It worked again, but it does seem to take quite a long time after coming in BT range before it auto-unlocks.

[jsvenning]

What I meant with the timer was more that once it detects a goodbye it shouldn't "listen" for a welcome back for a couple of minutes to avoid triggering welcome/goodbye/welcome multiple times in row when you are in close proximity of your house.

[jerming]

Can I go back to the production version of the app to prevent knock from working?

Yes, you can download the production version from App Store again.

[anastasiamallen]

I haven't gotten anything from apple after signing up. How long does it take to get an email?

[llw854]

Here is the issue I am having now that beta is installed. when I unlock the door, either manually or with the app, it will then relock itself within 10 seconds or so. Not a good thing if I step outside without my phone. I've tried the fixes that have been suggested but nothing seems to change what is happening. What am I doing wrong? Thanks!

[jerming]

Here is the issue I am having now that beta is installed. when I unlock the door, either manually or with the app, it will then relock itself within 10 seconds or so. Not a good thing if I step outside without my phone. I've tried the fixes that have been suggested but nothing seems to change what is happening. What am I doing wrong? Thanks!

Hi llw854, I think it is not about the beta app. Let's go nearby Sesame, get Bluetooth connected, and extended the autoUnlock timer.
You can extended the timer at Status-->Change Settings-->Auto-Lock.

[llw854]

Awesome! That fixed it. Thank you jerming!

[tomgaynor]

I have not received a code from Apple yet. Is there an approval process?

[joekang120]

Yes it was connected to bluetooth and wifi.

[rwnw]

Just wanted to chime in. After using the new App a few days and updating the Sesame firmware (wish the app told me when firmware needed to be updated- I never got notified)...

• The normal lock/unlock seems as reliable as ever
• The auto-unlock works at least 50% of the time but usually takes 1-2 minutes before it will unlock the door and sometimes doesn't try to unlock at all. I have to assume when it realizes I'm home it initially can't connect via bluetooth (I'm too far away and/or in my car).
• I believe I always get the "Welcome back" message. When I get the "Front door is auto-unlocked", it really is unlocked, just don't always get that message
• Like some others I'd like the parameter to be a bit more configurable. Seems I have to be 1/4 mile away before it notices I've left.

I'm looking forward to the new release to see if that latest bug fix makes it a bit more reliable but working 50% of the time is better than nothing

iPhone 6s+ running the iOS 10.1 developer beta

[schlotz]

I agree with making the diameter of the Home area configurable. As it is, the area is inconveniently large and it doesn't see me as having left the home area when I wish it would.