Sesame iOS App Beta Program

edward.hor 2017-10-04 13:57:01 UTC #175

I'm getting an error message "Failed to add guest".
I tried deleting a guest to add a new one thinking I had hit the limit but doesn't seem to be the case.

Lock Firmware is 2017-6-2
App version is 1.14(3)

Anyone else with this issue?

cim 2017-10-05 03:11:46 UTC #177

Sorry to hear it! This may be due to a bonding issue. Please go to your Bluetooth menu, select Sesame, click the blue (i), click "Forget This Device," then return to the Sesame app and allow your phone to pair with Sesame again. This should fix the issue and allow you to add guests again. Let us know if you still can't add guests after following these steps. Thanks! - CANDY HOUSE

shaikhtalhaanwar 2017-10-10 13:28:16 UTC #178

I have a virtual station and IFTTT setup which has worked for months, however, now I am running into issues. The applet runs but the lock never responds. I know the virtual station is working since I can access it with my iPhone and it works the lock. Just IFTTT stopped working. This is a very important feature for me, can you please update ?

toby 2017-10-10 19:56:26 UTC #179

My virtual station has also stopped responding to API commands. I've tried resetting the Bluetooth pairing as well. From the API logs, the server accepts the command but it is never sent down to the Sesame.

steveisles 2017-10-10 19:57:51 UTC #180

Everyone is having this @toby including @shaikhtalhaanwar, myself, @Zelik. The API is dead, and nobody from @cim has any update for days on end. Good luck.

jerming 2017-10-11 03:55:02 UTC #181

This might caused by Virtual Station, if it is, please delete the Sesame app and reinstall it again. This will solve the problem. Thank you.

jerming 2017-10-11 04:43:56 UTC #182

We are investigating on it and fixing now

steveisles 2017-10-11 04:55:26 UTC #183

Excellent news, @jerming thanks!

jerming 2018-04-07 03:52:46 UTC #184

carlosrey18 2018-05-03 04:23:29 UTC #185

I can’t conect by wifi acces poit. The app only say sesame found all the time any suggestions?

cim 2018-05-03 04:26:19 UTC #186

Please email sesame@candyhouse.co and provide a photo of your setup and screenshots of your app so we can take a look. Thanks! - CANDY HOUSE

calebcoverdale 2018-10-24 13:51:42 UTC #187

How do I use the Siri Shortcut integration in the last Beta? It doesn’t seem to show anywhere.

Super excited about this feature!

cim 2018-10-25 05:45:05 UTC #188

We've created a tutorial here, please check it out: https://candyhouse.co/blogs/sesame/sesame-siri-shortcut-instructions-for-setup

Hope this helps and we'd appreciate any feedback you have on the tutorial and/or Siri Shortcuts for Sesame! - CANDY HOUSE

suzukiro 2018-10-27 15:54:28 UTC #189

I’d love to read the tutorial, but I keep on getting redirected to the jp.candyhouse.co site

(I’m in Japan...)

cim 2018-10-29 07:57:36 UTC #190

You can find the Japanese version here! https://ameblo.jp/candyhouse-inc/entry-12414115854.html

We offer support in Japanese as well so please don't hesitate to email us at sesame@candyhouse.co if you have any questions! - CANDY HOUSE

suzukiro 2018-10-29 08:14:24 UTC #191

Thanks for the link, but I wanted to not be redirected to the Japanese site, because I wanted to read the English version...

cim 2018-10-30 08:17:23 UTC #192

Our website redirects users located in Japan to the Japan version of the site, so to avoid getting auto-redirected, you would need to use a VPN and select a location outside of Japan to view content on the English version of candyhouse.co. We apologize for the inconvenience caused! If you're still having trouble getting Siri Shortcuts set up according to the Japanese tutorial, email us at sesame@candyhouse.co and we can provide you a downloaded version of the tutorial in English. Hope this helps! - CANDY HOUSE

tx5930 2018-12-03 17:21:10 UTC #193

How do I get to be a tester? I downloaded the test app.

cim 2018-12-04 09:41:44 UTC #194

That's all it takes! Once you've clicked this link and followed the instructions to download the test app, you're able to try out new features for the Sesame app before they're released on the app store. We'd really appreciate it if you send any feedback or bug reports via email to sesame@candyhouse.co so we can fix them before the app is released to the general public, but it's not required. Hope this helps and thanks so much for joining the program! - CANDY HOUSE

igordouradonobrega 2020-01-28 19:17:22 UTC #195

What do I need to do to install Sesame in my iPad? Like says is no longer accepting new betas and I can't find it in App Store.