Sesame Android App Beta Program

cim 2017-10-19 04:34:31 UTC #84

Thanks so much for your feedback, we'll be sure to pass it along to our devs so they're aware of the improvements! The issue you mentioned about the connection closing when the app is no longer active is intentional. Sesame can only connect to one device at a time, so if there are multiple users around, we want the connection to free up as soon as the Sesame app is no longer in the foreground. Hope that helps! - CANDY HOUSE

igordouradonobrega 2017-10-19 15:04:13 UTC #85

I'm totally lost with these scrambled updates. Which one is the newer one? The one from Play Store or the ones here? Everytime I see an update here and try to install it I lose auto unlock feature.

cim 2017-10-20 03:13:12 UTC #86

The APK file on our Google drive is the new app, it's been getting updated frequently with new version numbers as we continue to fix bugs and improve its performance. Unfortunately, we had to temporarily remove auto-unlock due to changes in service functions during app refactoring, and we didn't want to delay the release for this feature. But we definitely have plans to put it back in! We'll be sure to update you once the feature is available again. We apologize for the convenience and appreciate you letting us know your thoughts, we'll make sure our product dev team is aware of the interest in auto-unlock so they can prioritize accordingly. - CANDY HOUSE

igordouradonobrega 2017-10-20 04:00:25 UTC #87

Thanks for replying. Just two more question, is the link for Google drive always the one on the first post? And is the last one .15?

cim 2017-10-23 03:30:50 UTC #88

Yes, the Google link is always the same! Latest version is now 1.0.16 as of this comment, but we will be moving the new app to Google Play beta soon. Thanks! - CANDY HOUSE

igordouradonobrega 2017-10-23 14:44:14 UTC #89

But are you gonna update the Google Play one with that new one without Auto unlock? If so can you guys provide the link for the one in Google Play now with auto unlock, cause I don't wanna loose thais feature, please. Thanks

cim 2017-10-24 03:12:48 UTC #90

Yes, we will be providing a link to the version of the app with auto-unlock so Android users can pick which version they'd like to use while we work on adding auto-unlock back to the new app. Thanks! - CANDY HOUSE

cim 2017-10-25 04:26:15 UTC #91

The previous version, Sesame 0.9.47 APK can be downloaded via the link. Hope that helps! - CANDY HOUSE

larhamel 2017-10-26 04:27:19 UTC #92

Today my pixel received the android update to v.1.0.19. This new version seems to go into an infinite loop of Authenticating->Waiting->Authenticating->Busy->Authenticating. When I stopped and relaunched the app, it said I had no locks. When I logged out and back in, it found the existing locks, and goes into the infinite loop again.

FYI, I have 2 sesames that are near enough for the same mobile phone to access both at once. Both an android and an iphone access these locks. The iphone has its bluetooth turned off during this attempt, to make sure it is not interfering.

I uploaded a movie of the infinite loop. I'll send a link if you reply to me directly--don't wanna post it publicly.

Thanks for posting the last version. I'll switch to it until this is repaired.

Larry

cim 2017-10-26 06:40:44 UTC #93

Thanks for the email and the video! Sorry about the issues you've experiencing. Recently we've had a Sesame user on Pixel solve their connection issues by going to the Bluetooth settings and manually removing Sesame's pairing information, followed by restarting their phone. They were able to connect to Sesame after doing so, so you can consider giving this a shot to see if it helps! Of course, if you prefer to use the version with auto-unlock, that's fine as well. We appreciate your feedback and please don't hesitate to let us know if you encounter any further issues. - CANDY HOUSE

orbita 2017-11-09 22:14:30 UTC #94

Will Virtual Station ever be available on Android?

cim 2017-11-10 03:37:09 UTC #95

We don't currently have plans to develop Virtual Station for Android, but we do plan to allow Android devices to link to iOS Virtual Stations once we've implemented Wi-Fi Access Point support. However, if there's a lot of interest in Virtual Station for Android, we're certainly open to the idea! - CANDY HOUSE

orbita 2017-11-10 07:59:47 UTC #96

Thanks for quick response! I am asking Virtual Station for Android because I think there are more spare and cheaper Android devices lying around than iphones Besides, I can have a tablet running Virtual Station along with my other home automation applications on the same tablet at my entrance. And it should be much easier to make the Virtual Station running all the time in the background on Android!

Another quick idea is to allow making API calls to Virtual Station directly rather than going through the Cloud. It can be just lock/unlock if Candy House prefer to have other features limited to Cloud API. This ensures some integrated home automation scenarios work when Internet is down. I just got my lock and have not signed up for ios beta testing program so maybe this feature is already there but I am not aware of.

cim 2017-11-10 10:53:20 UTC #97

We likely would only be able to support Virtual Station on specific Android devices due to hardware requirements, but we'll definitely take a look! Currently we ask Virtual Station users to keep the app open rather than in the background, so unfortunately it does turn the spare device into a dedicated Wi-Fi Access Point stand-in. In your case, a Wi-Fi Access Point may be a better solution.

You can see our documentation for the API here: https://docs.candyhouse.co/ It will be open to Android users as well as soon as we finish implementing Wi-Fi Access Point support for the Android app. We currently only support calls made through the cloud, but we appreciate your suggestion and will be sure to mention it to our product development team.

Thanks for your feedback, we appreciate it! Hope you're enjoying your Sesame and don't hesitate to let us know if you have any further questions. - CANDY HOUSE

cim 2017-11-13 06:09:59 UTC #98

Regarding calling the Virtual Station/Wi-Fi Access Point directly via a specific URL instead of through the cloud, this is not something we are planning to implement due to security and server concerns. We apologize for the disappointment and hope you will give the API a shot once the Wi-Fi Access Point is available! - CANDY HOUSE

myal 2017-11-21 08:56:50 UTC #99

I have A Samsung S8+ and It seems that it's waiting for Android a long time. I have the newest Beta app from google play.
is it just my phone or....

cim 2017-11-21 09:09:20 UTC #100

We are so sorry to hear you've been having trouble connecting to your Sesame. The troubleshooting steps we ask our users to try first when they run into problems connecting with Sesame are the following:

1) Turn off and turn on your Bluetooth
2) Restart your phone
3) Delete the Sesame app and download it again
4) If your device offers this option, go to your Bluetooth settings and remove the pairing information for your Sesame, then re-pair Sesame to your phone
5) Remove and replace Sesame's batteries
6) Remove Sesame from your account, manually reset your Sesame (How do I reset my Sesame manually?), then re-add the Sesame to your account as a new Sesame. You will need to re-add your guests.

Hopefully one of the steps above will get your phone to connect to your Sesame again! If you're still having trouble, please email sesame@candyhouse.co and provide us with your Sesame account email address. Thank you! - CANDY HOUSE

pennstatephil 2017-12-12 20:54:43 UTC #101

I am having the same issue, app version 1.0.26. Got the same response from support. I am up to the point where I may have to remove and manually reset the device, but I really would prefer not to lose my guests, so I am thinking of opting out of beta and seeing if the older app works.

petermqi 2018-01-23 19:28:12 UTC #102

How to check the lock firmware?

How to do firmware upgrade?

I am using Android phone but my wife use iPhone. Currently I am the owner and she is a guest. Do I have reset the lock first, re-config the iPhone as the main device, then do the upgrade?

Thanks,
Peter

cim 2018-01-24 02:25:46 UTC #103

We are working on adding firmware update to Android. If your wife has an iPhone, you can sign into your account on her phone, update the firmware, then logout. Once you've updated firmware, you'll be able to set your wife as a manager instead of a guest. You'll need to delete her as a guest first and then re-add her as a manager. Hope that helps, and let us know if you have any further questions! - CANDY HOUSE