Sesame Android App Beta Program

[russelldiv]

will do, I have my GPS settings on highest accuracy, I have just noticed it is definetly not as responsive on the S8 as it was on my S7, which worked 90% of the time. Now it works less than 50% of the time when I pull into my drive way. And if it does work, I need to be right on top of the door, though the phone vibrates to notify me we are in the GPS zone when I am still in the car.

[tprats108]

I installed Android 0 to beta test another app and since then my Sesame hasn't been able to work. It goes through a loop of Waiting for Android, Authenticating, Disconnected and then starting again. I've tried deleting the app and reinstalling as well as turning on and off Bluetooth in a variety of combinations. Any help would be appreciated.

Thanks,
Tom

[cim]

Sorry to hear you've been having trouble with your Sesame! Other things you can try: restarting your phone, changing batteries, and manually resetting your Sesame. If none of these work, please send us a video at sesame@candyhouse.co with more information about your device model and OS version. Thanks! - CANDY HOUSE

[stutaki]

I've got two Sesame door locks installed and because there are multiple people in my household, we have 4 different android phones.

However, one of the Sesame's is currently reporting "Busy" "Sesame is currently working for another user" and has been in that state for the last 6 hours. I cannot connect to it and the auto lock feature doesn't work while it's in this state. Pressing the reset button leaves the lock in a disconnected state which it won't come out of unless you remove and re-add the lock.

THE FIX: Turn Bluetooth off and then on again on each device until the offending phone is isolated. You can then make sure to turn off Bluetooth once you've finished locking/unlocking the unit OR remove the cover and then remove a battery to cut the power to the unit. Put the battery back in and it should be fine.... Until the next time it happens...

I can't keep doing this for my family... Can you include some kind of timeout if no input is received? If you haven't locked/unlocked the lock in say 15 seconds... You probably don't need exclusive use of the sesame lock.

EDIT: the phone in question was an Oppo R9S Plus. When you change focus from the Sesame app to anything else, the phone (by default) immediately suspends the app. I'll do some further testing this weekend.

[cim]

Sorry for the belated response! Can you message us or email sesame@candyhouse.co with the devices you are using in your household so we can let the devs know about the issue? It sounds like one of the devices is connecting to Sesame in the background when it shouldn't. All connections to Sesame should be terminated as soon as the user minimizes the Sesame app, so no timeout should be necessary.

It would be particularly helpful if you could narrow down which device is doing this, but a list of devices being used in your household would be great. We're terribly sorry about the inconvenience caused and will do our best to identify and fix this issue in a future update. Thank you! - CANDY HOUSE

[iamed2]

The new app version has a manager list but there doesn't appear to be any way to add a manager.

It would also be nice if I could upgrade a guest to a manager.

[cim]

Thanks for reaching out to us! For your security, we only open the manager feature to Sesames with firmware versions 2017-4-13 or later, as the addition of the manager feature introduces some vulnerabilities that were not patched until that version.

Once you've updated the firmware, you will have the option to add managers. To upgrade a guest to a manager, currently you need to remove your guest and then re-add him or her as a manager. We understand this is not the most convenient and will pass your feedback to our product development team so they're aware there's interest in improving this process.

Thanks again for using Sesame and let us know if you have any further questions! - CANDY HOUSE

[pennstatephil]

is there a way to upgrade the firmware of a sesame running an older version? I found this thread from mid-june, but no real info outside that. https://community.candyhouse.co/t/update-lock-firmware-from-android/636/2

[cim]

Currently the firmware update feature is only available on iOS. We apologize for the inconvenience and will be working to bring it to Android soon! - CANDY HOUSE

[rockycho]

just installed the latest Android app and to my disappointment, the sesame can no longer connect to the app when it was working just fine before. so you just broke my sesame with your app update! not pleased.

Nexus 6P on Android 8.0

[rockycho]

can you give me a link to the previous version of the Android app so I can continue using my lock while you fix this?