Sesame Android App Beta Program

russelldiv 2017-06-19 06:36:26 UTC #63

will do, I have my GPS settings on highest accuracy, I have just noticed it is definetly not as responsive on the S8 as it was on my S7, which worked 90% of the time. Now it works less than 50% of the time when I pull into my drive way. And if it does work, I need to be right on top of the door, though the phone vibrates to notify me we are in the GPS zone when I am still in the car.

tprats108 2017-07-01 20:24:22 UTC #64

I installed Android 0 to beta test another app and since then my Sesame hasn't been able to work. It goes through a loop of Waiting for Android, Authenticating, Disconnected and then starting again. I've tried deleting the app and reinstalling as well as turning on and off Bluetooth in a variety of combinations. Any help would be appreciated.

Thanks,
Tom

cim 2017-07-03 06:30:06 UTC #65

Sorry to hear you've been having trouble with your Sesame! Other things you can try: restarting your phone, changing batteries, and manually resetting your Sesame. If none of these work, please send us a video at sesame@candyhouse.co with more information about your device model and OS version. Thanks! - CANDY HOUSE

stutaki 2017-07-17 01:42:14 UTC #66

I've got two Sesame door locks installed and because there are multiple people in my household, we have 4 different android phones.

However, one of the Sesame's is currently reporting "Busy" "Sesame is currently working for another user" and has been in that state for the last 6 hours. I cannot connect to it and the auto lock feature doesn't work while it's in this state. Pressing the reset button leaves the lock in a disconnected state which it won't come out of unless you remove and re-add the lock.

THE FIX: Turn Bluetooth off and then on again on each device until the offending phone is isolated. You can then make sure to turn off Bluetooth once you've finished locking/unlocking the unit OR remove the cover and then remove a battery to cut the power to the unit. Put the battery back in and it should be fine.... Until the next time it happens...

I can't keep doing this for my family... Can you include some kind of timeout if no input is received? If you haven't locked/unlocked the lock in say 15 seconds... You probably don't need exclusive use of the sesame lock.

EDIT: the phone in question was an Oppo R9S Plus. When you change focus from the Sesame app to anything else, the phone (by default) immediately suspends the app. I'll do some further testing this weekend.

cim 2017-07-21 08:53:16 UTC #67

Sorry for the belated response! Can you message us or email sesame@candyhouse.co with the devices you are using in your household so we can let the devs know about the issue? It sounds like one of the devices is connecting to Sesame in the background when it shouldn't. All connections to Sesame should be terminated as soon as the user minimizes the Sesame app, so no timeout should be necessary.

It would be particularly helpful if you could narrow down which device is doing this, but a list of devices being used in your household would be great. We're terribly sorry about the inconvenience caused and will do our best to identify and fix this issue in a future update. Thank you! - CANDY HOUSE

iamed2 2017-09-22 13:25:07 UTC #68

The new app version has a manager list but there doesn't appear to be any way to add a manager.

It would also be nice if I could upgrade a guest to a manager.

cim 2017-09-25 03:18:13 UTC #69

Thanks for reaching out to us! For your security, we only open the manager feature to Sesames with firmware versions 2017-4-13 or later, as the addition of the manager feature introduces some vulnerabilities that were not patched until that version.

Once you've updated the firmware, you will have the option to add managers. To upgrade a guest to a manager, currently you need to remove your guest and then re-add him or her as a manager. We understand this is not the most convenient and will pass your feedback to our product development team so they're aware there's interest in improving this process.

Thanks again for using Sesame and let us know if you have any further questions! - CANDY HOUSE

pennstatephil 2017-09-25 05:28:42 UTC #70

is there a way to upgrade the firmware of a sesame running an older version? I found this thread from mid-june, but no real info outside that. https://community.candyhouse.co/t/update-lock-firmware-from-android/636/2

cim 2017-09-25 06:50:02 UTC #71

Currently the firmware update feature is only available on iOS. We apologize for the inconvenience and will be working to bring it to Android soon! - CANDY HOUSE

rockycho 2017-09-25 14:07:21 UTC #72

just installed the latest Android app and to my disappointment, the sesame can no longer connect to the app when it was working just fine before. so you just broke my sesame with your app update! not pleased.

Nexus 6P on Android 8.0

rockycho 2017-09-25 14:08:45 UTC #73

can you give me a link to the previous version of the Android app so I can continue using my lock while you fix this?

cim 2017-09-28 02:39:28 UTC #74

Sorry to hear it! Here are a few things you can try to get Sesame to connect:

1) Turn off and turn on your Bluetooth
2) Restart your phone
3) Delete the Sesame app and download it again
4) Manually reset your Sesame (How do I reset my Sesame manually?)

We released version 1.0.3 of the APK today, please give that a try to see if it helps!

Otherwise, if you'd like to go back to the previous app, you can still get it from Google Play here.

Hope this helps! - CANDY HOUSE

jerming 2017-10-06 17:13:48 UTC #75

New Android App v1.0.5 is available here
More speedy and stable.
https://drive.google.com/open?id=0B-5meK8-qsmYbXZRVHU1b29IbnM

ucsdnhp 2017-10-10 14:27:54 UTC #76

Hi!

I have noticed some improvement with the connectivity with the latest version, however, I do notice that my phone tries to turn on bluetooth on its own randomly every now and then. The app itself seems a little less stable when trying to connect to sesame than the previous version on the app store but overall its heading in the right direction. Keep up the good work,

neil

cim 2017-10-13 03:52:31 UTC #78

Thanks so much for your feedback and for trying the new app! Yes, the Sesame app will automatically turn on Bluetooth whenever you open the app if it's not already on - this is intentional so you can connect to Sesame faster when you open the app. Hope that helps! Feel free to let us know if you notice any other issues or have further questions for us. - CANDY HOUSE

ucsdnhp 2017-10-13 05:52:22 UTC #79

Sorry, I meant to say that it turns on Bluetooth when the sesame app isn't on. That was with version 1.0.6, with 1.0.7 it still happens though not as frequently.

cim 2017-10-13 07:10:47 UTC #80

Thanks for the clarification! We'll be sure to pass your feedback to our devs. In the meantime, 1.0.10 is now up, please give the update a shot and let us know if the issue persists or not. Did you only notice this happening after installing the Sesame app? We'd appreciate it if you can provide us with more information on your device model and in what situations you notice your phone trying to turn on Bluetooth. Thank you! - CANDY HOUSE

ucsdnhp 2017-10-18 07:48:31 UTC #81

So I tried out v1.0.12 which resolved bluetooth from turning on when the app was no longer open. The connection was stable when the program was left on (side note when the app is put in the background or switch to another program the app disconnects from the lock) and I could walk away from the door lock about 20 feet and still have a solid connection. I tried out v1.0.15 and noticed the connection to the lock is the quickest that I've seen. it's about 5 secondsonce bluetooth is enabled and if I have the location turned on before opening the app. Solid work! I don't know if the choice to disconnect the app when the app is no longer the active window was to save battery or if the fact is the app is no longer active why a connection would still need to be in place, anyhow, I think with the speed that it is as of now the 5 second wait time isn't very long.

ucsdnhp 2017-10-18 07:53:41 UTC #82

I forgot to respond to your questions! yes I noticed the bluetooth turning on when the beta app was installed and it just occurred at random while using my phone. I'm currently on a galaxy s5, android version 6.0.1. I do have a galaxy s4 and galaxy tab that I'll test out as well to see if there are any significant differences. They had all seemed to perform similarly on the last official build available in the play store.

ucsdnhp 2017-10-18 07:56:43 UTC #83

sorry may have jumped the gun on the 5 second connection. it can be that quick, however, I've had a few occurences when it's taken 10 seconds if it doesn't get the connection on the first attempt.