Sorry to hear it! First of all, please make sure your Sesame firmware is up to date. You can check or update your Sesame software version under Status > Change Settings > Software Version. You will need to be connected to your Sesame via Bluetooth.
If your firmware version is already updated and you continue to have this issue, please email email@example.com and provide the following information:
1. Order number
2. Sesame account email address
We'd be happy to check your order and battery information and let you know the next steps. Thank you! - CANDY HOUSE