Notifications to my iPhone X have stopped from my WiFi connect sesame lock (gen1). They all notifications are no longer working properly. Is something wrong with the notification service?
Notification received on iPhone & Apple Watch
Scenario 1: Manual Turn Lock
Notifications received: Lock Manually Unlocked & Lock Manually Locked
Scenario 2: CANDY House Dashboard Beta
Notifications received: Is Locked by Dashboard and is Unlocked by Dashboard
Scenario 3: Unlock/Lock from iPhone Sesame App
Notifications are NOT received for unlock or lock
Setting in APP have notification turned ON
Note: This was working but just stopped and no notifications are received.
Scenario 3: Unlock from Apple Watch Series 2 (WatchOS 4.3.2)
Notifications are NOT received for unlock or lock
Sesame Lock Firmware: 2018-05-28
Sesame WiFi module Firmware: v.4
Cloud Integration: Enabled
iOS Notifications: Enabled for Sesame App
App History: Is capture each lock/unlock event w/ date/timestamp
Troubleshooting Steps Taken:
- Unpaired Sesame lock & WiFi Module per instructions - No change to notification behavior
- Uninstalled sesame app, reboot iPhone, re-installed Sesame app - No change to notification behavior
- Installed Sesame App on iPad - No change to notification behavior
- Removed batteries from Sesame lock - No change to notification behavior
- Reset WiFi Module with PIN - No change to notification behavior
- Unpaired Lock & WiFi Module and installed Sesame App - No change to notification behavior
Any assistance/help/guidance for resolving the iPhone app notification issue when the door is locked and unlocked via Sesame iPhone App will be much appreciated.