No Response - Sesame keeps disconnecting

[skarbro]

Sesame has worked well for a year. But recently (past two weeks), it has been disconnecting itself from Bluetooth and wifi. The error says “No Response”. I have to remove the batteries and replace them for Sesame to work again. But after a short time (maybe an hour) it drops connectivity again. I have the latest firmware installed. I’ve tried changing the batteries and the behaviour still happens. Is my unit a lemon??

[cim]

It sounds like the battery contacts may have become loose, causing the batteries to fall from their place and Sesame shutting down due to loss of power. One solution is to wedge some folded up paper between the batteries and Sesame cover to keep the batteries in place. Unfortunately if this solution doesn't work, you most likely would need a replacement. Please email us at sesame@candyhouse.co so we can check the warranty information on your unit and let you know your options. Thanks! - CANDY HOUSE

[chunmanchiu]

@cim I think mine is having the same symptom. It isn't the battery contacts.

It looks to me the lock went to sleep and turned off, and the only way to re-activate it is to pull the battery and re-insert.

This started after I installed the latest firmware on the lock and put in fresh battery a few weeks ago.