Logging out after upgrades

[Zelik]

Could it be designed so after an upgrade in android version or something updates users don’t have to login again? It’s a real hassle especially for older uses who might not know their password and suddenly “surprise” they are locked out of the home

[cim]

We're really sorry about the inconvenience. Unfortunately it is necessary to log out users for this particular update because we are switching to a new account server, and you have to re-login to be switched to the new server. We understand this is inconvenient but there isn't a way to get around it. Once you've switched over to the new server you should be good to go and future updates should not log you out until we implement a new feature that requires it. If you've forgotten your password, go to "Sign up and login via email" > "Log In" > "Forget your password?" to reset your password. Hope this helps! - CANDY HOUSE

[Zelik]

No, it wasn't just this time--many times our android user updated the app and they had to relogin, happened 2 or 3 times in last year.

[cim]

We're really sorry about that! We had one update that logged users out in December 2017 due to the app refactor, then another one this month (April 2018) due to the server move. We're really sorry about the inconvenience caused and only log users out if it's required for them to use the updated app. We understand it's a hassle to be logged out and do our best to keep these instances to a minimum. Unfortunately, significant changes to the backend of the app largely require re-login, and we're really sorry that we've had two such instances within the past few months. We don't anticipate another big change requiring re-login in the near future so hopefully it won't happen again until the nest big change. Thanks for your feedback! - CANDY HOUSE