Lock won't connect nor reset

[vikramjitsingh551]

So I tried to unlocking my door using the sesame but it just won't connect, neither to my phone nor my apple watch. Fortunately I had a key so I manually unlocked the door and came in. Then I tried to reset the lock by de-registering first and then resetting it, but it won't reset. During the de-registering part, I wasn't connected to the lock. I know it's not resetting because it auto-locks the door at the time interval that I had set. So now it won't connect to my phone, and I can't use it to unlock. Any help?

[jerming]

We apologize that your lock won't connect to reset.
Could you please try doing the following to see if it will connect:
1. Toggle your phone's bluetooth OFF and ON
2. Reboot your smartphone
3. Unpair and repair Sesame and your phone
4. Reinstall app
5. Take out the batteries from Sesame and re-insert it again

If these methods above doesn't improve the situation, can you please contact our support team: Sesame@candyhouse.co

In the e-mail please provide us the following:
-Your email address registered on Sesame
-Screenshots of error shown on Sesame app
-Screenshot of your proof of purchase
-Please let us know if your Sesame LED light is blinking blue

We apologize for the inconvenience. Thanks!- Jerming