Lock stopped working today. Software works motor not

[fs2005]

Lock stopped working today. Able to connect and control the lock but the motor is not turning

Would love to upload the video but it is not letting me
Please advice
Thanks

[otto.aulicino]

I had the same issue and still have. It just makes a noise of the attempts to turn and doesn’t move. I raised the same issue here months ago and nobody cares, it seems.
I’m Saving money to buy another brand... sad but true.

[phelixster]

Experience this before.... If it's still under warranty than you can get a replacement.
If it's already out of warranty than too bad.. that's the end of it.

[esung]

I was kickstarter supporter and has been using it since the company's infancy, who has been quite responsive and prompt with customer care but I see that they have been awfully quiet and are no longer responding to any support request nor their software updated. Sesame app on iOS is over one year old and I'm now surprised that it works at all under new iOS. Hopefully they would bounce back and continue to make devices and services but right now I wouldn't count on them getting back with response. I will use my Sesame until it fails or a good alternative with HomeKit support emerges.