Sorry to hear about Sesame malfunctions locking you out! Can you send us more information via email to email@example.com? The following would be especially helpful:
- Sesame account email address
- Screenshot or screen capture of what you see in the app when Sesame isn't working
- Video of malfunction (if you suspect it to be a hardware issue)
- Order number
We'd be happy to take a look and help you resolve this issue the best we can.
And yes, the main differences between gen 1 and 2 are hardware differences that were improved for gen 2 like motor strength and robustness, better battery life, and extendable rather than detachable gripper adapters. All functions are otherwise the same. Hope this helps and please let us know if you have any further questions! - CANDY HOUSE