iOS is way faster

[hubert.guerard]

Can you remove the 'iOS is way faster' message on the Android app.

Thanks

[prishelec]

Yes please!
The message is not useful in any way.
Also Android icon is not necessary - I'm pretty sure I know that I'm using Android
Feels like it's a debug info which made its way into production, makes the app look unfinished.

[russelldiv]

I brought this to their attention months ago. My point is to make the android app faster. My galaxy phones are always way ahead of iphones, so I don't see why this is the one app that can't figure out how to match it's iOS counterpart.

[jerming]

Sorry guy,
My bad. we've removed the sentence last week.
Also, two more our best android engineers has been working hard for months and we've also invested a lot other resources on Android. I believe the user experience on Android will be as good as that on iOS in July.

[del80]

Hi,

Android is dirt slow compared to ios. Ios on my wife's 6s connects to the lock to indicate the status IMMEDIATELY. I have to wait a few solid seconds on Android, up to 10 to see the lock status and be able to control it. I have an Essential with 8.1.

Will this ever be improved?

[cim]

@del80 We're constantly working to improve connection speed for more Android devices! We do struggle with the Bluetooth connectivity speed on Android because the hardware specs are so different across the thousands of Android devices available on the market, whereas iOS devices are more consistent (and there are way fewer of them!). As a result, Bluetooth connectivity optimizations we make for Android devices tend to only affect a small subset of Android devices at a time, so some Android devices are now very quick to connect, while others are still slow. Our Android team is always tweaking the app to speed up the connection for more devices, but we can really only do so for a few devices at a time. We also wish we could find the silver bullet that would solve connectivity issues on all Android devices! But in the mean time, we hope the next round of optimizations will speed up connectivity on your device. We appreciate your feedback and know connection speed is important to our Android users. We will definitely keep working on improving it for more users! - CANDY HOUSE

[del80]

Thank you for your detailed response. I hope optimization for Essential happens soon.

Over the past couple of weeks, I noticed reduced performance of the Auto-Unlock. Typically, when I parked by my house, and by the time I would get up the entry stairs the door would be unlocked. Currently, this happens in 1 of 10 instances. The app is aware that I'm back, because the message shows up that auto-unlock is ready. Is it the phone that is at fault, the app or sesame battery (the app states it is at 100%)?
Also, recently both the iphone and essential seized to be able to connect to one of my sesames. Removal and reinstallation of the battery fixed it. Any ideas?

[cim]

Sorry to hear about the reduced performance! For auto-unlock, if you're noticing the "welcome back" signal, then the issue keeping auto-unlock from triggering properly is the connection between your phone and Sesame. You can try unlocking your screen to speed up the connection. Most device manufacturers set their devices to be "at rest" when the screen is locked, and there is reduced function when the screen is locked. Unlocking the screen will help your phone connect to Sesame's Bluetooth signal more quickly.

It can also help to unpair/repair your Sesame in your device's Bluetooth settings, reset your network settings, or restart your phone to get the connection up to speed again. It's also a good idea to turn off battery saving settings for the Sesame app so the app can request more frequent Bluetooth scans. We also do recommend removing/replacing the batteries as it causes Sesame to reboot.

Please give our tips a try and hopefully the performance will improve! - CANDY HOUSE

[del80]

Version 1.2.34 doesn't auto unlock 90% of the time. The unlock enabled status icon is there, meaning sesame is running. When I arrive home, sesame knows I'm home (ready for autounlock) but it doesn't unlock. If I open the unlock screen, it just shows the lock DISCONNECTED without attempting to connect. Typically, someone actually opens the door for me that's how long it takes to connect. If I force-stop the app immediately and restart, sesame connects instantly, DISCONNECTED does not even show up. It just connects and shows the lock status which I can open manually. What's up? The app's performance is like a roller coaster ride. There were releases when it was flawless, then it got worse, slightly better, then it wouldn't start, now it's meh. Any ideas on how to fix this?

[del80]

It appears the issue lies in the essential's bluetooth. If I switch it off and switch it back on it immediately connect to sesame. Bluetooth seems to go into some sleep mode after the 9 update. Hopefully essential fixes it soon.

[cim]

Thanks for the update! Sorry to hear about the Bluetooth issue you've experienced, it can be hard for us to troubleshoot Android Bluetooth issues due to the wide range in hardware and software specifications on the market. We appreciate the information so we can let other users with similar issues know of this possibility. Thank you! - CANDY HOUSE