Please see our posts about battery life here: https://community.candyhouse.co/t/how-long-do-batteries-last/31/3?u=cim
It's normal for Sesame to stop working when the batteries are below 30%, and strongly recommend changing them as soon as you receive the low battery alert at 40%.
However, it's not normal for Sesame's batteries to go from 100% to 30% in the span of a month, and you may have a battery drain issue. Please email firstname.lastname@example.org with the following information:
- Order number
- Sesame account email address
We'd be happy to take a look and determine the next step. Thanks! - CANDY HOUSE