How to change the battery?

nw1234 2018-04-10 03:29:00 UTC #1

Can't find any instruction online.

cim 2018-04-10 03:40:27 UTC #2

Thanks for reaching out to us! To change the batteries in your Sesame, remove the cover by pushing down on the center of your Sesame and lifting the cover away.

Here's a video that demonstrates how to remove the cover and change the batteries: How to Change the Batteries in a Sesame.

Hope this answers your question, and please let us know if there's anything else we can help you with! - CANDY HOUSE

nw1234 2018-04-10 04:00:49 UTC #3

Thanks! This should be in the FAQ.

davidphimes 2018-08-16 19:54:10 UTC #4

Replacing the battery was easy enough, but the Assignment was lost and now the app cannot discover the device to reassign it.

cim 2018-08-20 01:14:58 UTC #5

Sorry to hear it! Please try the following:

Toggle Bluetooth off and back on
Log out and login again
Reset the Sesame manually and re-register it to your account

If you continue to experience issues, please email sesame@candyhouse.co with screenshots of the issue so we can help. Thank you! - CANDY HOUSE