How does the history logging work?

[gladman1337]

Does the sesame have onboard memory that it transfers to my phone once in range?
Am I only able to get the history for when my phone is in range?
Does it keep track of history regardless and is updated once you reconnect with sesame?

Just looking for an understanding of how this functions exactly.

[jerming]

Does the sesame have onboard memory that it transfers to my phone once in range?Am I only able to get the history for when my phone is in range?Does it keep track of history regardless and is updated once you reconnect with sesame?

Just looking for an understanding of how this functions exactly.

Yes, Sesame has onboard memory saving history logs.

However, If you are the owner, Sesame doesn't save your logs in the onboard memory. All of your logs will be directly sent to Amazon's secure database by your phone. And only you can access this logs.

On the contrary, Sesame saves your guests' logs in the onboard memory and guests' phone are NOT allowed to send any logs to Amazon's secure database, since their phones might be jailbreak-ed or edited to send no/fake logs. We designed the product from the standpoint of Sesame's owners but not for the random users.

Once the owner(you) come home, your phone will fetch the guests' logs from Sesame's onboard memory(via Bluetooth) and upload them to Amazon's secure database. After that, Sesame will clear the onboard memory.

If you have Wi-Fi Access Point, Wi-Fi Access Point will upload the logs from Sesame's onboard memory(via Bluetooth) to amazon every second. So you can see guests' logs in real time and fetch those logs from anywhere.

Hope this help.

[macmarty]

On another note can someone confirm that you can see the logs of your guests? I would like to see as the owner all the locks and unlocks with details on if knock was used or proximity. As well I would like to see if someone uses a key or manual unlocks. They don't show up all the times very intermittent.

[hsiang]

Hi @macmarty

For owner: Each time you use the app, your log goes straight to our serves, and sent back to your phone so you see them immediately

For guests: Each time they use the app, the logs get stored into the Sesame device, and when you (owner) connect to it, those logs go to our servers and then back to your phone so you can see them. This mechanism prevents guests from hacking their phones and not sending logs to the server.

If you guests logs are not showing up, I suggest you let your app run for a few minutes; within bluetooth range so that there's enough time for the servers to download the logs and resent them to your phone. It takes about 2-4 seconds for each log to download, so depending on how many times your guests have operated the app, you might have to launch and keep the app active for a while.

Alice

[Zelik]

running for awhile, haven't seen updated logs since July 4th. Lots of locks/unlocks since then have occured by my guests...

[Zelik]

Strange, I have two sesame locks, one at home and one at work. The one at home has a virtual station attached and in history I can see all activity. The one at work is just bluetooth and I am unable to see other user activity other than my own. What is wrong?

[cim]

Sesame itself is only Bluetooth-enabled, so it isn't able to upload the logs to the server unless connected to Virtual Station, Wi-Fi Access Point, or your phone. The log for your home Sesame is getting passed to the server via Virtual Station then downloaded to your phone, which is why you're able to see the full log without any action on your part. However, the log for your work Sesame is being stored on Sesame itself and not getting passed to our servers. You will need to connect to Sesame via Bluetooth and leave the app open while your phone retrieves the history logged on Sesame via the Bluetooth connection. Your phone will then send the log to our servers. Please give this a shot and let us know if you're still having issues retrieving the log via Bluetooth! - CANDY HOUSE

[kentoku.matsunami]

@jerming Is there any way to export unlock logs?
We are hoping to retrieve all unlock logs from all of my offices.
It would be very useful if you have an API to fulfill our needs.

[cim]

Currently there isn't an export feature for history logs, but you can create your own log of all unlock actions going forward using the IFTTT applet that logs unlock actions to Google Sheets. Unfortunately it will only log new actions after it has been enabled and will not include past actions. We are currently working on a CANDY HOUSE dashboard (currently in beta) that allows users to view Sesame's recent history, and in the future we may add a history export feature there. Hope this helps! - CANDY HOUSE

[alvinong]

How long to I have to leave my app open to get the logs downloaded? I left it on several minutes and... well nothing. Still just me.

I'm using an Android phone.