For Android users, that is all.
2.For iOS users, you will need one more step, to clear Bluetooth cache on iOS
I purchased my sesame used on ebay, from someone who said it was unused, however, it turns out it has already been registered and it was not de-registered when it was sold. So, I can't use it. Any suggestions?
Please email the owner and ask them to unregister it or have them to email us to give permission to unregister. You can also email email@example.com and provide your Sesame serial number (found on the Find Your Sesame screen in the app), and we can reach out to the registered owner on your behalf. Please note we require the owner's permission to unregister the Sesame as a security measure and would not be able to unregister your Sesame if the owner does not reply or does not give permission. Thanks! - CANDY HOUSE