GUIDE: How to I register a new Sesame smart lock?

jerming 2016-09-29 17:09:42 UTC #1

If you are the owner, here ↓ is a video tutorial

To share Sesame with guests, please see here ↓

fannytsai 2016-12-24 03:49:17 UTC #2

I receive and install ok then I found the lock and unlock is not set very correct, so I try to delete the device and remove all process, then I reboot my iphone iOS 10.1.

Then it cannot detach and search my sesame lock, I try many times, and the sticker also ruin. Stressful, please help and how to do it.

hsiang 2016-12-27 06:48:57 UTC #3

Hi @fannytsai

I see that your problem is: you cannot find the Sesame in the app

In order to fix this issue, please:
(1) Manually reset your Sesame: https://community.candyhouse.co/t/how-do-i-reset-my-sesame-manually/35

(2) remove/unregister Sesame from the app: https://community.candyhouse.co/t/how-do-i-remove-unpair-sesame-from-my-app/36

** note: For iOS users, please make sure you clear Bluetooth cache on iOS

Let me know if you the issue is unsolved. thank you.

-Alice