GUIDE: How do I set up the Knock function and how does it work?

[sdeban]

Knock does not work on my iPhone 7 plus either. I have all boxes checked, restarted, reinstalled, etc. Doesn't work ever. I tried to return the product because it doesn't have an advertised feature, but they wouldn't give me a refund. Kind of unbelievable. Amy basically stopped responding to my requests for a refund, simply talking around the issue. Very unprofessional.

[rcurrier]

Knock works fine on my iPhone 7, I'll have to test it on my wife's 7+. Are you sure you are connected before you knock? It often takes me 15-30 seconds of standing in front of the door before it connects. Try opening the app and verifying you are connected before knocking. Are you sure you are knocking correctly? 3 knocks on the back of the phone, maybe a 1/2 second apart. The app will play a "knock, knock, knock" sound when it is properly triggered. It took me a few tries to get the timing down.

The only problem I have with knock/auto-unlock is that it will "randomly" auto-unlock when I'm home even if the phone is sitting on a table. My guess is that there is not enough hysteresis in the app to ignore the location jumping around due to inaccurate GPS locations due to being indoors. The work-around is to only enable knock/auto-unlock when you actually leave the house and disable it when home. A PIA but worth it when you are carrying in the groceries and the door unlocks itself.

[amy]

Hi sdeban,

Sorry it took me some time to clarify somethings with our engineer.
I have some questions that need your reply and have sent them to you via email yesterday.
I really do want to help you figure this out, but I need some more information.

Again, I am sorry for the lack of response.

[marc]

Knock feature, hah. What a joke. It's no where to be found, no where. Have you been bribed by apple to ignore android users?

Not to mention the feature we were promised was a "secret" knock that we would program to be recognized by the lock device when the door was knocked. Not some bullshit 'hit your phone' crap. But a real knock feature that doesn't require the device or require both Bluetooth and location services, both battery eaters, to be on.

Get off your asses candyhouse and give us what you promised and sold us on.

[mydjtl]

Yea. When will this happen?

[cim]

Unfortunately, at this point the knock function is only available for iOS devices. Because Android devices do not have standardized hardware and operating systems, we're not able to support the knock function across all the thousands of Android devices that are available on the market. Device fragmentation is a huge issue for this feature since different OSes and manufacturers treat the knock input differently, which means that not only is knock not possible for many devices, but also it would take us significant development and testing to bring knock to those devices that can support this feature. Since it would take a lot of time and resources for us to implement a feature that would benefit only a small subset of Android devices, we've decided to focus our Android development efforts on implementing additional new features that will benefit all of our Android users instead.

We did not foresee this problem when we announced the features we would be bringing to Sesame, and we apologize for failing to live up to our claims. Even though we can't bring the knock function to Android, it's important to us to continue to bring new features to our Sesame Android app that make our users' lives easier, so please let us know if you have any further feedback or feature requests for us! - CANDY HOUSE