GUIDE: How do I set up the Knock function and how does it work?

[sdeban]

Knock does not work on my iPhone 7 plus either. I have all boxes checked, restarted, reinstalled, etc. Doesn't work ever. I tried to return the product because it doesn't have an advertised feature, but they wouldn't give me a refund. Kind of unbelievable. Amy basically stopped responding to my requests for a refund, simply talking around the issue. Very unprofessional.

[rcurrier]

Knock works fine on my iPhone 7, I'll have to test it on my wife's 7+. Are you sure you are connected before you knock? It often takes me 15-30 seconds of standing in front of the door before it connects. Try opening the app and verifying you are connected before knocking. Are you sure you are knocking correctly? 3 knocks on the back of the phone, maybe a 1/2 second apart. The app will play a "knock, knock, knock" sound when it is properly triggered. It took me a few tries to get the timing down.

The only problem I have with knock/auto-unlock is that it will "randomly" auto-unlock when I'm home even if the phone is sitting on a table. My guess is that there is not enough hysteresis in the app to ignore the location jumping around due to inaccurate GPS locations due to being indoors. The work-around is to only enable knock/auto-unlock when you actually leave the house and disable it when home. A PIA but worth it when you are carrying in the groceries and the door unlocks itself.

[amy]

Hi sdeban,

Sorry it took me some time to clarify somethings with our engineer.
I have some questions that need your reply and have sent them to you via email yesterday.
I really do want to help you figure this out, but I need some more information.

Again, I am sorry for the lack of response.

[marc]

Knock feature, hah. What a joke. It's no where to be found, no where. Have you been bribed by apple to ignore android users?

Not to mention the feature we were promised was a "secret" knock that we would program to be recognized by the lock device when the door was knocked. Not some bullshit 'hit your phone' crap. But a real knock feature that doesn't require the device or require both Bluetooth and location services, both battery eaters, to be on.

Get off your asses candyhouse and give us what you promised and sold us on.