GUIDE: How do I remove or unregister Sesame from my app?

Evelyn 2016-09-09 06:52:34 UTC #1

On Sesame App:
remove Sesame on App.png1281x448 190 KB

For Android users, that is all.

2.For iOS users, you will need one more step, to clear Bluetooth cache on iOS

dave17001223 2019-01-01 21:46:21 UTC #2

I purchased my sesame used on ebay, from someone who said it was unused, however, it turns out it has already been registered and it was not de-registered when it was sold. So, I can't use it. Any suggestions?

cim 2019-01-02 03:18:56 UTC #3

Please email the owner and ask them to unregister it or have them to email us to give permission to unregister. You can also email sesame@candyhouse.co and provide your Sesame serial number (found on the Find Your Sesame screen in the app), and we can reach out to the registered owner on your behalf. Please note we require the owner's permission to unregister the Sesame as a security measure and would not be able to unregister your Sesame if the owner does not reply or does not give permission. Thanks! - CANDY HOUSE

d.mcmillan7 2019-03-07 04:54:37 UTC #4

Please help. I have accidentally erased my Bluetooth connection to my iPhone and don’t know the assigned name. I am the original owner

cim 2019-03-07 05:57:47 UTC #5

It looks like your Sesame is still registered to your email address! Do you mean you clicked on "Forget This Device" from the Bluetooth settings screen on your iPhone? If so, you can open the Sesame app, click on Status, and the app will ask if you would like to pair your phone to Sesame. Click "pair" and the connection will show up in your Bluetooth settings again. Hope this helps and please let us know if you have any further questions! - CANDY HOUSE

d.mcmillan7 2019-03-07 07:37:22 UTC #6

Seems sesame is registered to a different owner. When I had problems when I changed batteries I changed my password as well. Could be a problem. I need to re set device to recognise me as the owner

cim 2019-03-07 08:29:44 UTC #7

Sorry to hear it! Can you try logging out of the Sesame app and back in again? If the error persists, please email a screenshot of the error message as well as a screenshot of your sidebar in the Sesame app to sesame@candyhouse.co so we can take a look. Thanks! - CANDY HOUSE

rcfortugno 2019-11-17 00:55:24 UTC #8

I just bought a Sesame 2 new from Amazon and it is throwing this error that says it has already been registered. Please help.

jerming 2019-11-21 09:43:48 UTC #9

Thank you for reaching out to us and we are sorry to hear that your Sesame is registered under other account.
If you are trying to delete the existing account and trying to re-register, please try the "removing app" guideline shown above.

If this is a brand new Sesame and the error is shown that there is an owner? If so could you please send us the following information to Sesame@candyhouse.co
-Amazon Order #
-Sesame account
-Screenshot of error message

We are very sorry for the inconvenience. Thanks! - Jerming