Thank you for reaching out to us and we are sorry to hear that your Sesame is registered under other account.
If you are trying to delete the existing account and trying to re-register, please try the "removing app" guideline shown above.
If this is a brand new Sesame and the error is shown that there is an owner? If so could you please send us the following information to Sesame@candyhouse.co
-Amazon Order #
-Screenshot of error message
We are very sorry for the inconvenience. Thanks! - Jerming