For Android users, that is all.
2.For iOS users, you will need one more step, to clear Bluetooth cache on iOS
I purchased my sesame used on ebay, from someone who said it was unused, however, it turns out it has already been registered and it was not de-registered when it was sold. So, I can't use it. Any suggestions?
Please email the owner and ask them to unregister it or have them to email us to give permission to unregister. You can also email email@example.com and provide your Sesame serial number (found on the Find Your Sesame screen in the app), and we can reach out to the registered owner on your behalf. Please note we require the owner's permission to unregister the Sesame as a security measure and would not be able to unregister your Sesame if the owner does not reply or does not give permission. Thanks! - CANDY HOUSE
Please help. I have accidentally erased my Bluetooth connection to my iPhone and don’t know the assigned name. I am the original owner
It looks like your Sesame is still registered to your email address! Do you mean you clicked on "Forget This Device" from the Bluetooth settings screen on your iPhone? If so, you can open the Sesame app, click on Status, and the app will ask if you would like to pair your phone to Sesame. Click "pair" and the connection will show up in your Bluetooth settings again. Hope this helps and please let us know if you have any further questions! - CANDY HOUSE
Seems sesame is registered to a different owner. When I had problems when I changed batteries I changed my password as well. Could be a problem. I need to re set device to recognise me as the owner
Sorry to hear it! Can you try logging out of the Sesame app and back in again? If the error persists, please email a screenshot of the error message as well as a screenshot of your sidebar in the Sesame app to firstname.lastname@example.org so we can take a look. Thanks! - CANDY HOUSE