When I created a guest account for my wife, the lock just shows disconnected
so...correct me if I'm wrong... you registered an email with CANDY HOUSE for your wife, and the Sesame just show disconnected on your phone?
If I log out of her account, and log into mine, the lock works perfectly. I tried to add pair the lock to her phone without a guest account, but it never finds it.
I see that you want to add your wife as a guest, so in order to do so, you need to add her as a guest from your phone. Only owners can add guests to their Sesame. Guests are not allow to pair, discover, or register for a Sesame that does not belong to them. However, once the owner(you) share the access to your guests, your Sesame will appear in their app.
I am not sure if a lock can only have one primary user.
A sesame can only have ONE owner, so either you or your wife can be the owner and the other be the guest.
Why do you have a tag line saying iOS is way faster when the lock is authenticating
We're really sorry about that and we hope we didn't make o=you feel uncomfortable. We will polish the wordings on the app.
Hope this helps!