Guest access with wi-fi lock

[ucsdnhp]

My apologies if this topic has come up before, I tried to search through this forum. I was able to set up guest access for my friends using the bluetooth method when I first got the sesame and it worked great. I received the wifi module not too long ago and I got it setup and its working well with my account, however, when I give guests access to the lock it doesn't connect for them. I have had them try to re-register their account with the lock using bluetooth (I had to delete the lock and re-add it when I had added the wifi module) but the wifi access doesn't work for them. Just wanted to know if the wifi access is primarily for the primary account holder or managers and not for guest access right now. Thanks and congrats on nearing the end fulfilling the kickstarter.

[cim]

Thanks for reaching out to us! To grant access to Sesame via Wi-Fi, add permitted users as managers rather than guests.

Guests can lock/unlock Sesame via Bluetooth and have access to auto-unlock (iOS & Android) and knock to unlock (iOS only).

Managers can lock/unlock Sesame, add/remove guests, enable auto-unlock (iOS & Android) and knock to unlock (iOS only), and view the history log. If the owner has linked Sesame with a Wi-Fi Access Point, managers can also connect to Sesame via Wi-Fi. However, the manager will not see the Wi-Fi Access Point in their account.

Please note that a software update is required to enable the manager role. Currently an iOS device is required for Sesame software update. Click on your Sesame > Status > Change Settings > Software version to update the Sesame software. A Bluetooth connection is required to update Sesame software.

Only one user can connect to Sesame at a time, whether via Bluetooth or Wi-Fi, so be sure to keep your app closed when not using Sesame so other users can connect.

Hope this helps and let us know if you have any further questions! - CANDY HOUSE

[ucsdnhp]

Thank you for the quick reply! I'll double check if my managers have access and will update the lock to ensure the software has been updated. Will let you know you how this works.