Feature request - do not autounlock when I'm inside the house or after I have manually unlock sesame

[swordfishray]

Auto unlock feature is great and helps me a lot in a hands-free way. However, I notice that when I'm walking inside the house this feature could also be triggered which is not so smart. Also, when I got inside and manually lock sesame, I walk around the living room and very often I hear the sound of auto-unlock which should definitely be improved.

I love this feature so can we try to improve this? Like we can check whether the lock has been unlocked manually before triggering auto-unlock, also we can check the direction users are walking to/from for better judgement. Thanks!

P.S. another thing I notice a lot is when sesame is auto locked, I usually hear a few strange motor sound coming from the lock. Is that a potential problem?

[cim]

Thanks for reaching out to us! The auto-unlock feature uses a geofence as its trigger, which you can read more about here. The Sesame app is reliant on your phone's GPS to provide accurate location information, but if your phone or location is susceptible to GPS drift, unfortunately auto-unlock can be triggered even if you didn't leave your home. Since the Sesame app can only get location information from your phone, it's currently very difficult for us to combat GPS drift, but it's definitely something we hope to improve in the future!

Regarding the strange motor sound, can you take a video and send it to sesame@candyhouse.co so we can check it out? Please send a link if your video is over 20MB. Thank you! - CANDY HOUSE

[swordfishray]

Hey Cim,

Thanks for the reply. I have sent an email to sesame@candyhouse.co for the video - this happens quite often and I don't know if this is a defect.

Regarding the autounlock feature... I know it's based on geofence, but can we at least add one sanity check before triggering autounlock? Maybe something like "if sesame lock has been manually locked in the last 5 minutes then don't trigger autounlock". This would be really helpful to me since very often right after I get in the house and manually lock sesame, I could hear the sound of autounlocking which is really not smart enough. Thanks for everything!

Best regards,
Raymond

[cim]

Thanks, we'll check out your video!

We didn't add the auto-unlock check you suggested because there is no way for us to be able to tell who initiated the manual lock. If there's more than one person living in your home, it doesn't make sense for person A's auto-unlock to be canceled because person B unlocked the door within the past 5 minutes for whatever reason. We're looking into other solutions for improving auto-unlock - we know it's important to our users that we get this right and we will definitely be investing additional resources into auto-unlock to improve this function for our users. We really appreciate your feedback! While we won't be able to implement your specific request, we understand the frustration you've experienced with auto-unlock so far and will be working to lessen it the best we can.

Hope this helps and please let us know if you have any further questions! - CANDY HOUSE