I will compile some of the most discussed/asked questions here for easy search. Simply click on the following links to access FAQ more quickly.
How do I find/register a new Sesame ?
I didn't receive a verification code
How do I register an account?
How do I add a guest?
I am out of adhesives!
How long do batteries last?
How can/do I change the email address for my Sesame?
Sesame app asks me to sign in everytime I open the app
How do I remove/unregister Sesame from my app?
My guests tried pairing with my Sesame, but they could not discover it
How do I set up Auto-Unlock and how does it work?
How do I set up the Knock function and how does it work?
My Sesame unlocked the door by itself
Why is Sesame "Disconnected" with My Phone?
How do I re-configure lock angles?
Why does my “Knock to Unlock” function only work sometimes?
Why doesn’t my “Auto Unlock” work even when I am in the 100m radius?
After installing the long clipper, my Sesame still slides out
How do I reset my Sesame manually?
My Sesame doesn't think the door is locked while it is
How do I install the green clippers?
I can't find the Sesame app in Google Play Store
Why am I unable to sign up/login on Android 4.x?
Why is my Android app not connecting through Bluetooth on Android 6.x?
I am using Android 5 & above, has Location Service enabled, but is still having trouble connecting Sesame via Bluetooth
How can I join Sesame iOS app Beta Program to enjoy the latest features?
I am running iOS 9.x.x (or other versions) and is having trouble connecting to the Sesame/CANDY HOUSE server