Excessive and false notifications of manual lock/unlock

[gsberwick]

Woke up this morning to over 100 notifications that the lock had been manually locked or manually unlocked. Right now its continuing with an alert about every 30 seconds.

I could turn off notifications in iOS and ignore this problem. Has to be something on the CandyHouse server. I don't have a 4 year old turning the lock over and over.

Lastest firmware on WiFi module. lastest iOS software.

[cim]

We've replied to your email! Sounds like a sensor issue. Please let us know if the issue persists after removing Sesame, turning the thumb turn 180 degrees, reinstalling, then re-configuring angles. Thanks! - CANDY HOUSE

[gsberwick]

When I posted this I was 1000 miles from home. I turned off notifications in iOS. When I got back home I exercised the door lock a few times, turned back on Notifications, and the problem has gone away. What have I learned? Nothing. I did NOT remove Sesame or re-configure lock angles as the problem has gone away. If problem comes back I'll follow your advice. Thanks!