Cannot see wifi module even after reset

ecuahiro79 2019-08-02 07:24:42 UTC #1

I was trying to upgrade the module version but unable to connect to my wifi module which was working fine all this time.
After a few searches, found a recommendation to remove and add the module back, however it wouldn't find the wifi module even having my phone my phone next to it for over 10 mins.
I followed the instructions to reset the module using reset buton and reinserting. The module LED is on steady RED light but still cannot find the module on the app.
I do see a SSID on my wifi network, but if i try to connects, it asks for a password which i don't know.
Please help me resolve this issue.
Regards,

cim 2019-08-02 09:21:10 UTC #2

Sorry to hear it! Can you send us a video of the reset process to sesame@candyhouse.co so we can take a look? If we determine your unit to be defective we'd be happy to send a free replacement. Thanks! - CANDY HOUSE

ecuahiro79 2019-08-02 23:25:44 UTC #3

thanks for the reply. I've sent a mail with the video. regards

prestonray 2019-08-23 03:17:31 UTC #4

Hello, I’m experiencing the same issues. The WiFi module disconnected from my network. I tried to setup again and it wouldn’t join my WiFi. So then I tried to reset it and now it won’t even show up on my list of devices within the app.

prestonray 2019-08-23 03:43:51 UTC #5

So I was able to finally get it to reset and show up on my list. But when I try to assign it to my Wi-Fi network, which is 2.4, I get in there a message halfway through that says to try again and the light blinks red and will occasionally flash a blue/purple color.