Technical FAQ


Topic Replies Created
About the Technical FAQ category 1 September 7, 2016
GUIDE: How do I unlink and relink Sesame to my Wi-Fi Access Point? 6 March 22, 2019
How long do batteries last? 18 September 9, 2016
GUIDE: How do I remove or unregister Sesame from my app? 9 September 9, 2016
GUIDE: How do I add and remove managers and guests? 5 December 29, 2016
GUIDE: How do I re-configure lock angles? 1 December 26, 2016
GUIDE: How do I reset my Sesame manually? 1 September 9, 2016
GUIDE: How do I set up the Knock function and how does it work? 26 December 7, 2016
SOLUTION: My Sesame unlocked the door by itself 14 November 3, 2016
GUIDE: How do I set up auto-lock? 10 January 10, 2017
My Sesame doesn't think the door is locked while it is 6 September 9, 2016
FAQ - General & Technical 4 September 12, 2016
GUIDE: How do I set up Auto-Unlock and how does it work? 41 November 3, 2016
I am out of adhesives! 1 September 9, 2016
SOLUTION: Sesame app asks me to sign in every time I open the app 1 December 16, 2016
How many Wi-Fi Access Points do I need if I have multiple Sesames? 3 September 9, 2016
Why am I unable to sign up/login on Android 4.x? 18 September 7, 2016
My guests tried pairing with my Sesame, and they could not discover it 14 September 9, 2016
I am running iOS 9.x.x (or other versions) and is having trouble connecting to Sesame/CANDY HOUSE server 2 September 7, 2016
Why does my "knock to unlock" function only work sometimes? 1 January 18, 2017
GUIDE: How do/can I change the email address for my Sesame? 1 December 5, 2016
GUIDE: How do I register an account? 1 December 29, 2016
GUIDE: How to I register a new Sesame smart lock? 3 September 29, 2016
Why is my Android app not connecting through Bluetooth on Android 6.x? 2 September 7, 2016
I am using Android 5 & above, has Location Service enabled, but is still having trouble connecting Sesame via Bluetooth 2 September 7, 2016
After installing the long clipper, my Sesame still slides out 1 September 9, 2016
How do I install the green clippers? 1 September 9, 2016
Why is my Knock so unresponsive? 1 September 7, 2016