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Technical FAQ
FAQ - General & Technical
(4)
About the Technical FAQ category
(1)
GUIDE: How do I unlink and relink Sesame to my Wi-Fi Access Point?
(1)
GUIDE: How do I reset my Sesame manually?
(1)
GUIDE: How do I remove or unregister Sesame from my app?
(7)
GUIDE: How do I set up the Knock function and how does it work?
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(26)
SOLUTION: My Sesame unlocked the door by itself
(14)
Auto-Lock Feature
(10)
My Sesame doesn't think the door is locked while it is
(6)
GUIDE: How do I add and remove managers and guests?
(5)
How long do batteries last?
(15)
GUIDE: How do I set up Auto-Unlock and how does it work?
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(41)
I am out of adhesives!
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SOLUTION: Sesame app asks me to sign in every time I open the app
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How many Wi-Fi Access Points do I need if I have multiple Sesames?
(3)
Why am I unable to sign up/login on Android 4.x?
(18)
My guests tried pairing with my Sesame, and they could not discover it
(14)
I am running iOS 9.x.x (or other versions) and is having trouble connecting to Sesame/CANDY HOUSE server
(2)
Why does my "knock to unlock" function only work sometimes?
(1)
GUIDE: How do/can I change the email address for my Sesame?
(1)
GUIDE: How do I register an account?
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GUIDE: How to I register a new Sesame smart lock?
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Why is my Android app not connecting through Bluetooth on Android 6.x?
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I am using Android 5 & above, has Location Service enabled, but is still having trouble connecting Sesame via Bluetooth
(2)
After installing the long clipper, my Sesame still slides out
(1)
How do I install the green clippers?
(1)
Why is my Knock so unresponsive?
(1)
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