FAQ - General & Technical
About the Technical FAQ category
My Sesame doesn't think the door is locked while it is
GUIDE: How do I add a guest?
How long do batteries last?
GUIDE: How do I set up Auto-Unlock and how does it work?
How do I reset my Sesame manually?
SOLUTION: My Sesame unlocked the door by itself
I am out of adhesives!
SOLUTION: Sesame app asks me to sign in every time I open the app
How many Wi-Fi Access Points do I need if I have multiple Sesames?
GUIDE: How do I set up the Knock function and how does it work?
Why am I unable to sign up/login on Android 4.x?
My guests tried pairing with my Sesame, and they could not discover it
I am running iOS 9.x.x (or other versions) and is having trouble connecting to Sesame/CANDY HOUSE server
Why does my "knock to unlock" function only work sometimes?
How do I remove/unregistering Sesame from my app?
GUIDE: How do/can I change the email address for my Sesame?
GUIDE: How do I register an account?
How to I register a new Sesame smart lock?
Why is my Android app not connecting through Bluetooth on Android 6.x?
I am using Android 5 & above, has Location Service enabled, but is still having trouble connecting Sesame via Bluetooth
After installing the long clipper, my Sesame still slides out
How do I install the green clippers?
Why is my Knock so unresponsive?
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